IT SUPPORT SERVICE
PROFESSIONAL HELP 24/7.
01
What We Do
We wait to receive your support requests and respond in a timely manner. We implement the solution quickly and provide training where necessary.
02
Our Approach
We contact the relevant individuals or department to understand the issue. We solve the problem over the phone, by email or by accessing the system remotely.
03
Our Mission
Refine’s mission is provide reliable and affordable IT services to all businesses. We prioritise honesty over profitability to create trusted business relationships with our clients.
30-Minute Meeting (FREE)
Book a discovery meeting to discuss your goals for the service.
our services
What we support
What is a Managed Service Provider (MSP)?
Why is Data Backup Important (BDR)?
Our Prices
RECEIVE A 25% DISCOUNT BY REFERRING A NEW CUSTOMER
First Line
Support- Technicians with 2-3 years experience
- Basic Troubleshooting
- Basic Administration Tasks
Second Line
Support- Technicians with 4-6 years experience
- Advanced Troubleshooting
- Advanced Administration Tasks
Third Line
Support- Technicians with 7+ years experience
- Expert Troubleshooting
- Expert Administration Tasks
IT Consultancy
service- We consult on matters regarding your computers, network, servers, security, wifi, emails, cloud and backup.
- Technicians with 7+ years experience in Infrastructure, Security and Software Development.
IT Support Explained
IT Support
Refine have 11 years experience in IT Support. We are experts in Infrastructure, Security and Software Development. Your IT System is monitored by us to enable proactive solutions to be implemented by us.
We offer 24/7 support to our clients.
Computers
We purchase, support and maintain Windows and Apple computers.
Network
We monitor your network for ensure stability. We assess your network to improve performance. We explore the configure of your network to maintain security.
Servers
We assess, monitor and upgrade your servers.
WiFi
We purchase, organise and configure your wireless devices to ensure the strongest signal possible.
We can monitor, manage and secure your emails.
Hardware and Software
We can purchase any computer, devices or equipment you require. We are also an application reseller with knowledge of the best products for your business.
Phones
We purchase, support and maintain Windows and Apple phones.
Cloud
We can monitor and manage your cloud infrastructure and applications.
Backup
We manage you backups to give you peace of mind
Security
We ensure the security of your IT System by configuring your network, emails and training staff.
Years experience
LET’S TALK DIGITAL!
Get in touch if you have a project you’d like to discuss
OUR SERVICES
WEB DESIGN
An experience web design agency building professional seo-optimised websites
DIGITAL MARKETING
Digital Marketing Specialists offering Google Ads Management, Social Media Management and Technical SEO
IT SERVICES
Certified CompTIA+ IT Operations Specialists offering IT Consultancy, IT Support and Business Automation